Guarantees

Guarantees

Acceptance Notices: (Please read carefully)

US Immigration & all federal government organizations: We are glad to confirm that we can offer a 100% acceptance guarantee for US Immigration and all federal government agencies including Homeland Security, US Passport Offices, Social Security Administration, all branches of the US Military. Under this guarantee, we will make any updates and corrections needed free of charge until the translation is accepted by US Immigration or any federal government agency. Please note that our 100% acceptance only applies to US Immigration & all federal government organizations.

Local & private organizations: Local city/county/state government agencies, DMV (Department of Motor Vehicles), schools, universities, academic credential evaluation services, foreign governments, and their consulates and embassies are allowed to set their own requirements and can vary by location. Due to this, we are unable to offer acceptance guarantees for non federal organizations.  Before placing an order, customers should confirm if they are free to choose any certified translation service, as we are unable to offer refunds on completed translations.

Translation of Degree Names, Titles, Grades: Translation services are not authorized to “interpret” or otherwise establish the US equivalent of degree names, tiles or grades from other countries. We are required to provide a word for word, literal translation. If you need your degree and transcripts evaluated to know the US equivalent degree name or grades, you need to contact an Academic Credential Evaluation Service.

Our estimate will also have the following notices:

Satisfaction Guarantee

When you receive your translation please review it and let us know if you have questions or concerns. We offer a 30-day period for review concerns and make any updates. Please note that we guarantee our translation is accurate and complete. Our guarantee covers the correction of unintentional errors and omissions, so we will be glad to correct those at no additional cost. Our guarantee does not cover matters of “style” or “word choice”.

All Sales Final – No Refunds.